Besides incorrect payment information, other red flags can help freight forwarders identify payment scams.

These scammers often appear very professional and knowledgeable about all aspects of the freight forwarding industry. They may proactively provide detailed cargo information, flight details, and bill of lading requirements, making you believe in their expertise. Additionally, they might constantly urge you to ship the goods quickly and even request expedited services like direct flights or same-day arrival, further deceiving you.

For instance, a freight forwarder received an order from a South American client who readily accepted the price and demanded the cargo arrive within a week. To meet this demand, the freight forwarder arranged a more expensive direct flight. However, after shipping the goods, the payment never arrived, and the client disappeared.

Freight forwarders need to stay calm and not be fooled by the “professional” appearance and urgent demands of such clients. Before shipping, confirm all payment information is accurate and sign a formal contract that clearly defines both parties’ rights and obligations to protect your interests.