Another “freeloading” scam involves clients who, after accepting the freight forwarder’s solution and quote, refuse to pay a deposit and instead demand the airline’s information.

They might say, “We need to confirm the flight information and price with the airline first” or “Our company has a policy that requires us to sign contracts directly with the airline.” Once the freight forwarder provides the airline’s information, they bypass the freight forwarder and contact the airline directly, ultimately causing the freight forwarder to lose the business.

To prevent this, freight forwarders must sign a letter of intent and collect a deposit when cooperating with clients. This document clarifies the cooperation intentions, service content, price, and other key information, preventing future disputes. The deposit ensures the client’s commitment and prevents them from wasting the freight forwarder’s time and resources.